Refund and cancellation policy

Effective 24 October 2026 · Vikaranet (Pty) Ltd, company number BW00010041782

1. Monthly subscriptions

You can cancel at any time. Cancellation stops the next renewal, and you keep access until the end of the month you have paid for. We don't refund part-months, except where section 5 applies.

2. Yearly subscriptions

• If you cancel within 14 days of your first yearly payment, we refund it in full.
• After 14 days, your plan runs to the end of the paid year and won't renew. We don't refund the unused part, except where section 5 applies.
• Where a quote gives a founding-customer or multi-year discount, the quote's terms on early cancellation apply.

3. Free trials

You are not charged during a free trial. If you don't cancel before it ends, the first payment is taken and section 1 or 2 applies from then.

4. One-off services

This covers onboarding, installation, training, DPA readiness health checks and other professional services.

• Cancel more than 5 business days before the agreed start date: full refund.
• Cancel within 5 business days of the start: refund less any costs we have already incurred, such as travel bookings.
• Once the work has started: we charge for the work done to date and refund any prepaid balance.
• If we fail to deliver what the signed quote describes, tell us within 14 days of delivery. We will put it right at no cost or refund the affected part.

5. When we always refund

• A duplicate charge, or a charge made in error;
• A service we cannot provide, or end without your fault: a pro-rata refund of any prepaid amount;
• A price increase you don't accept, if you cancel before it takes effect: no charge at the new price;
• Any case where Botswana consumer law gives you a right to a refund.

6. Purchases through Google Play

Apps and in-app purchases bought through Google Play are refunded by Google under its own refund policy. Request them through Google Play. We are happy to help if you contact us.

7. How to ask for a refund

Email [email protected] with your name, company, invoice number and the reason. We will reply within 2 business days. Approved refunds go back to the card, mobile money or bank account you paid from, normally within 10 business days. Your bank may take a few more days to show it.

8. Chargebacks

Please contact us before disputing a card payment with your bank. We can usually sort it out faster. If a payment is disputed, we may pause the related service while the dispute is resolved.