Smart Remote Privacy Policy

Effective 26 October 2026. Remote control for Samsung, LG, Roku and Android TV.

Effective date: 26 October 2026

This policy explains how Vikaranet (Pty) Ltd (“Vikaranet”, “we”) handles information in the Smart Remote app for Android.

What the app does

Smart Remote turns your phone into a remote control for supported smart TVs.

Information the app handles

• TV connection details: the app finds TVs on your Wi-Fi network and saves their names, network addresses and pairing keys on your phone so you can reconnect.
• Local network use: the app sends your button presses to the TV over your home network.

What we do not do

• The app does not require an account.
• TV connection details and button presses are not sent to us.
• We do not sell your information.

How we use information

We use the information above only to make the app work, to provide purchases and subscriptions you ask for, to respond to your support requests, and to keep the app secure and working properly.

Third parties

• Your TV manufacturer’s own services may apply when you use the TV itself; they are outside this app.

Google Play may also give us aggregated information about crashes and performance so we can fix problems. We do not sell personal information and we do not share it for marketing.

Where your data is stored and how we protect it

Saved TVs and pairing keys are stored on your phone only. We use reasonable technical and organisational measures to protect information we handle, but no system is completely secure.

Children

This app is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us at [email protected] and we will delete it.

Your rights and deleting your data

You can ask us to tell you what we hold about you, correct it, or delete it. Data stored only on your device can be deleted by clearing the app’s data or uninstalling the app. To make a request about anything we hold, email [email protected] and we will respond within a reasonable time. We handle personal information in line with applicable Botswana data protection law.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows the latest version. If we make a material change, we will update this page and, where appropriate, tell you in the app.

Contact us

Vikaranet (Pty) Ltd, registration no. BW00010041782
Plot 360, Independence Avenue, Extension 4, Gaborone, Botswana
[email protected]